Minaka Privacy Policy

This Privacy Policy describes how Minaka, operated by [LEGAL ENTITY NAME] (“Minaka,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use our venue and event management software and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the practices described in this Policy. If you do not agree, do not use the Service.

1. Information We Collect

1.1 Information You Provide

Account & Business Information

• Name, email address, phone number, password
• Business name, venue name(s), business address
• Role and team-member information you add
• Billing details, processed by our payment processor (Stripe)

Client & Event Data

• Contact information for your clients and prospects (names, emails, phone numbers, addresses)
• Event details (dates, types, guest counts, run-of-show, notes)
• Financial records (proposals, contracts, invoices, payment plans, transactions)
• Communications you send through the Service (email, SMS, portal messages)
• Files and documents you upload (contracts, images, attachments)
• Custom configurations (templates, automations, branding assets)

Support & Feedback

• Support tickets, chat transcripts, emails to our team
• Survey responses, feature requests, bug reports

1.2 Information We Collect Automatically

• Usage data: pages visited, features used, click and navigation patterns, search queries
• Device data: browser type, operating system, device identifiers, screen size
• Network data: IP address, approximate location (city/region/country)
• Cookies and similar technologies: session, preference, and analytics cookies
• Performance data: error logs, crash reports, request latencies, feature usage analytics

1.3 Information from Third Parties

• Stripe (payments) — transaction status, payment method metadata, dispute and refund records
• Email/SMS providers — delivery, bounce, and engagement events for messages you send through the Service
• Authentication providers — basic profile information (name, email, profile image) when you sign in via a third party
• Calendar and integration partners — data you authorize us to read or write on your behalf

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and secure accounts
• Process payments and manage subscriptions
• Send transactional messages (receipts, account notices, security alerts)
• Send product updates and marketing communications (you can opt out at any time)
• Provide customer support
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Generate aggregated, de-identified analytics about how the Service is used
• Comply with legal obligations and enforce our Terms

We do not sell your personal information. We do not use your Client Data to train generative-AI models for other customers.

3. How We Share Information

We share information only as described below:

• Service providers acting on our behalf (hosting, payments, email/SMS delivery, analytics, error monitoring) under contracts that limit use to providing the Service.
• At your direction — for example, when you connect a third-party integration or invite a teammate to your workspace.
• Within your venue/portfolio — your teammates can see Client Data and event records based on the role and permissions you assign them.
• Legal and safety — to comply with law, valid legal process, or to protect the rights, safety, and property of Minaka, our customers, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, with notice to you where required by law.

4. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal and contractual retention obligations)
• Restrict or object to certain processing
• Receive a portable copy of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, email hello@minaka.app. We will verify your identity before responding and will reply within the period required by applicable law.

California (CCPA/CPRA): California residents have additional rights, including the right to know, delete, correct, and limit the use of sensitive personal information. We do not “sell” or “share” personal information for cross-context behavioral advertising as those terms are defined under California law.

EEA / UK (GDPR): Where we process personal data of individuals in the EEA or UK, we rely on the following legal bases: performance of a contract, legitimate interests (e.g., securing the Service, preventing fraud), consent (where required), and compliance with legal obligations.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Service. After account closure, we retain limited records to comply with legal, tax, accounting, and audit obligations, and to resolve disputes. Backup copies may persist for a limited period before being overwritten.

You can export your data and Client Data at any time from within the Service before closing your account.

6. Security

We use industry-standard administrative, technical, and physical safeguards, including:

• Encryption in transit (TLS) and at rest
• Role-based access controls and row-level security in our database
• Logging and monitoring of access to production systems
• Regular reviews of vendor security and access permissions

No system is perfectly secure. If we become aware of a security incident affecting your information, we will notify you as required by law.

7. International Transfers

Minaka is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

8. Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Cookies & Tracking

We use first-party and limited third-party cookies for authentication, preferences, security, and analytics. You can control cookies through your browser settings. Disabling certain cookies may limit functionality (for example, staying signed in).

We honor “Global Privacy Control” (GPC) signals where required by applicable law.

10. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the “Last Updated” date and, where appropriate, notify you by email or in-product notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

11. Contact

For privacy questions or to exercise your rights:

[LEGAL ENTITY NAME] (Minaka)
Email: hello@minaka.app
Mailing address: [COMPANY MAILING ADDRESS]